.png)
Service Cloud
Salesforce Service Cloud is the ultimate customer service solution, designed to help businesses deliver fast, personalized, and seamless support across every channel. Powered by AI and automation, Service Cloud enables support teams to resolve cases efficiently, enhance customer satisfaction, and build long-term loyalty.
​
With a 360-degree view of customers, agents have access to all the information they need to provide proactive and personalized service. Features like AI-powered chatbots, self-service portals, and automated workflows reduce response times and improve efficiency. Service Cloud also integrates seamlessly with CRM, marketing, and sales tools, ensuring a connected and consistent customer experience.
​
Whether you’re scaling support operations, streamlining case management, or enhancing customer engagement, Salesforce Service Cloud helps businesses deliver exceptional service at every touchpoint—anytime, anywhere
%20(2).png)
Customer Support
Do your agents spend too much time searching for customer information? Do support teams rely on manual processes? Do high call volumes overwhelm agents, increasing wait times?
Scaling Operations
Does your growing business struggle to handle increasing support requests? Is hiring more agents costly and inefficient? Is time wasted on repetitive tasks?
Customer Experience Across Teams
Do sales, support, and field service teams operate in silos? Is there no shared access to customer data that’s led to miscommunication? Do customers get different answers from different agents?
Insights & Reporting
Do you lack real-time tracking of key customer service metrics? Do you have difficulty measuring agent performance and training needs? Is there a lack of visibility into common customer pain points?
Salesforce Service Cloud
Customer Support
Centralizes customer data, case history, and interactions
Direct cases to the right agent based on skill and workload
Knowledge bases allow customers to find answers on their own
Scaling Operations
Einstein AI automates repetitive tasks and case deflection
Self-service customer portals reduce agent workload
Workforce management optimizes staffing based on demand
Customer Experience Across Teams
Sales, service, and field teams share a single source of truth
Collaboration tools allow for internal communication between departments ensuring the right experts handle complex issues
Insights & Reporting
Track agents’ performance, resolution times, and trends
Provides insights into customer behavior and service gaps
Help improve service based on customer reviews
Services
Projects
Our team is equipped to handle projects of all sizes and complexities. From specific project work to running projects from a leadership level, we have years of experience working with Fortune 500 companies. Our team can support you from top to bottom in achieving your project goals, ensuring successful implementation and optimal performance.
Salesforce Leadership
If you've got the resources but not the leadership to achieve your Salesforce goals, we've got you covered. Our team of experienced leaders will come in and oversee your projects or teams to ensure you're meeting your goals. We know the ins and outs of successful Salesforce implementation, and we're here to help you every step of the way.
Fractional Architecture
At Virtesio CRM, we understand that every business has unique Salesforce requirements. If you need a temporary architect to come in and temporarily fill a position, our Chief Architect, Andy has over 10 years of experience as an architect at Fortune 500 companies and can help augment your needs. With Andy on board, you can ensure that your Salesforce implementation is best-in-class.